Who do you blame when the Industrial Age business model, with it's intense focus on lean and Six Sigma, is longer producing results? Some CEOs continue to point their fingers at people and processes, when they should be taking a long, hard look in the mirror. Tom Wentz, a leadership process and organizational change consultant, believes it is time for senior management to step out of their comfort zone and get serious about moving from a mass production mentality to a mass customization mindset by leveraging mass customization, not as a manufacturing strategy, but as a complete business model. http://logipi.com/public/item/253653
Do you agree we are moving towards mass customization, or is the reverse taking place with more focus on cost cutting and standardization?