0 Replies Latest reply on Feb 11, 2015 10:07 AM by sszeto@kinaxis.com

    Job Opportunity: Reverse Supply Chain Operations Manager - Microsoft (Singapore)

    sszeto@kinaxis.com Apprentice


      Purpose of the role:

      • Accountable for operating the reverse supply chain network across SEAP region supporting all hardware business lines.
      • Manage efficiency, operational and financial performance of a network or suppliers consisting of repair, logistics and exchange to ensure premium end-to-end customer service delivery.
      • Leads execution activities within region, execute strategy, and manage end-to-end service delivery performance.
      • Provides leadership to a small team of internal and external resources.

      Job Description

      • Management of vendors within sub-area, with emphasis on performance and cost, via a set schedule of ORM and QBR's.
      • Establish regular assessment and audit schedule of vendors
      • Ensure materials (spare parts and finished goods) are available in the right place at the right time to meet demand while keeping DOS levels to a minimum.
      • Inventory optimization over the product lifecycle.
      • Work with Reverse Supply Chain design team to ensure readiness for new products and services.
      • Deploy tools and services into the network in accordance with global programs.
      • Analyze consumer satisfaction trends and implement corrective action plans to address deficiencies.
      • Identify synergy opportunities that leverage cost reduction and performance improvement.
      • Initialize the reverse supply chain integration plan between Mobile, Surface and X-Box business lines.
      • Team leadership, including coaching, development, and performance evaluation following established Microsoft processes.
      • Provide weekly and monthly reporting of performance, achievements and red flags in sub area.

      Key Responsibilities

      • Revers logistics returns, repairs, replacement and recycling across all service channels; online, physical touch-points including stores, retail and exchanges.
      • E2E Vendor Performance Management
      • Drive end-to-end operational and financial performance.
      • Ensure end-to-end network performance according to SLA requirements.
      • Seamless execution and deployment of network optimization and capability projects
      • Implementation of harmonized processes in the region/in line with global framework.
      • Readiness for New Product/Service Introduction
      • Claim validation and warranty management, fraud detection.


      • Bachelor's Degree and/or equivalent
      • Great oral and written communication skills, planning and organizational abilities
      • Excellent cross-functional collaboration skills
      • Experience and insight in the Reverse Supply Chain sector
      • Demonstrated team leadership experience
      • Punctual and meets deadlines.

      More details here

      Apply Now