0 Replies Latest reply on May 22, 2013 10:42 AM by Melissa Clow

    Job Posting: Vendor & Sourcing Manager

    Melissa Clow Expert

      Vendor & Sourcing Manager

      Reliant Energy Retail Holdings, LLC

      United States

       

      Job Description

      Essential Duties/Responsibilities:

      • Develop a strategy and approach to select the best service provider(s) for a given task or call service.
      • Evaluate sourcing options applying the above strategy to select the option that best meets cost, speed to serve, and quality requirements.
      • Manage all aspects of the relationship with select service providers taking accountability for their performance.
      • Develop and maintain relationships with service provider leadership.
      • Measure and publish service provider key performance indicator reports facilitating improvement efforts as needed.
      • Develop processes to manage all key components of the relationship with the service provider – workforce management, training, quality assurance, invoicing, process management, etc.
      • Negotiate contract changes as needed.
      • Develop and maintain strategic planning models allowing for multiple outcomes, budgeting, and planning analysis.
      • Maintain a broad knowledge of front office processes, technology, and organizational structure including interdependencies across the entire organization.

         

      Position Requirements 

      Education:

      • Bachelor’s degree in Business or a related area from a four-year university preferred.

       

      Experience: 

      • 5+ years minimum related experience preferred, including Customer Service or Account Management experience. 2+ years of direct supervisory experience is required. Experience with a deregulated utility or service industry strongly preferred.

       

         Additional Knowledge, Skills and Abilities:  

      • Demonstrated problem solving and analytical ability.
      • Strong project management skills.
      • General understanding of how processes work in SAP.
      • Demonstrated ability to develop effective processes and procedures.
      • Inclination to effectively drive change.
      • Strong written communication skills.
      • Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels within the company.
      • Customer oriented, with a keen sense for business goals and objectives.
      • Creative in dealing with shifting requirements and comfortable in pressure situations.
      • Strong attention to detail and organizational skills.
      • Results oriented - ability to set priorities and meet aggressive timelines.
      • Capable of utilizing good judgment and making sound decisions.
      • Proficient in Word, Excel, PowerPoint, Project, and Visio.
      • Broad knowledge of customer care functions including workforce management, training, quality assurance, and call center floor management.

       

      Physical Requirements:  

      • Occasionally requires lifting as appropriate to perform duties and responsibilities.


      Working Conditions:

      • Normal office environment.
      • Some overtime required as special projects arise.
      • Domestic and International travel required.