Product Support Representative
Location: Ottawa, Canada
Kinaxis™ is a leading edge software company located in Ottawa, Canada. Our RapidResponse on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include RIM, Asics, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.
If you are looking to make a difference, enjoy challenging work, and want to be part of an industry leading team, then Kinaxis is the place for you! With the stability of an established company, combined with the passion of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for:
PRODUCT SUPPORT REPRESENTATIVE
As a member of our Service Operations team, you will provide responsive technical support to our customers and perform a range of service operations activities to resolve product or service issues. Depending upon the growing demands of our customers there is the possibility of shiftwork. Currently there is an occasional requirement to provide maintenance and/or 24/7 support coverage, including holidays and weekends.
• Working with consultants, hosting partner representatives, and customer IT Specialists to provision, set up, test, and deploy customer environments.
In addition to a post-secondary diploma or degree in a related discipline, you possess:
• Solid working knowledge of the Windows environments, IIS, and experience with web-based applications.