Manager, Support Services
Kinaxis™ is a leading edge software company located in Ottawa, Canada. Our RapidResponse on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include RIM, Asics, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.
If you are looking to make a difference, enjoy challenging work, and want to be part of an industry leading team, then Kinaxis is the place for you! With the stability of an established company, combined with the passion of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for:
MANAGER, SUPPORT SERVICES
As Manager, Support Services you will focus your skills on managing a team of exceptional individuals who are dedicated to providing outstanding customer support for our RapidResponse solution. Key activities will include:
• Monitoring department service levels and taking corrective action when necessary to ensure SLA targets are met.
• Introducing new customers to our support services.