In working with clients ranging from small businesses to large, complex, global organizations across multiple industries, I’ve yet to run across a client that doesn’t rely heavily on project results to support customers, grow the business and increase profitability. What else could be more important to business success?
Since projects cannot succeed with a sole participant, project teams are essential to success. Therefore, discovering the best ways for project teams to work together will lead to results. After leading and participating in hundreds of major projects and many smaller projects over the last 25 years, I’ve compiled a short list of best practices for project teamwork.
1. Clarity of Goals
As with almost every team, the team will be far more successful if the individual teammates understand the goals. Start with the goal of the project. Why are we doing this? What does it accomplish? What are the expected results of the project? Answering these questions will provide clarity of the overarching goals.
Next, go over the critical path milestone. What is the goal of each milestone? Who needs to do what to make them happen? Following this exercise provides clarity of the project plan and project objectives. All team members are on the same page up front.
2. Resolve Goal Conflicts
Of course, gaining clarity on the goals and critical path alone won’t foster teamwork. The next step is to resolve goal conflicts. I’ve found that as teams go through this process, 80% of the time, some sort of conflict will arise. The main conflicts fall into two categories – resource availability and department conflicts.
In today’s Amazon-impacted world, speed is of the essence. Equally troubling, since the recession, organizations are running lean and so time is limited. Thus, conflicts related to resources are commonplace. For example, let’s assume there are 16 hours remaining this week, and one team member has to complete a project task on the critical path that would require 8 hours of time by the end of the week in order to keep the project on-track. Alone, this is not a problem. However, his/her line manager also has a priority task that requires 16 hours of time that must be complete by the end of the week. An inherent conflict exists. The sooner this problem is uncovered, the sooner it can be resolved.
Equally commonplace are inherent conflicts between departments. For example, if a project task requires Purchasing to get volume discounts while a different task requires Planning to reduce inventory which would require more frequent deliveries, even though both team members are available to complete their tasks, there is a conflict between the two. Again, the sooner this is uncovered, the sooner it can be resolved.
3. Reward Project Goals; Not Individual Goals
One of the most common issues that arise is when the individual is rewarded for doing what benefits them instead of the project team. Similar to aligning goals, rewards and recognition need to follow the team. If each person does their part to contribute to getting a milestone accomplished, the entire team should celebrate success. If one person can be rewarded for achieving an individual goal while the team doesn’t meet its goal, a miss-match will occur.
I’ve found that one of the most important ways to align teams is to have a common set of metrics. What is measured will be achieved. Thus, if the team has a clear set of metrics, everyone will be tracking the same items. Thus, as conflicts arise, the metrics will provide initial direction. Also, the metrics focus teams on what is most important. In my experience, the simple act of selecting and tracking a few metrics can create significant teamwork. The team unites behind improving the metrics.
5. Celebrate Successes
Lastly, celebrating success is an important way to tie it all together. Teams unite when the individuals get to know one another. Celebrating success allows the team to connect in a different way and it creates momentum. Thus, celebrating small wins along the way (such as the achievement of critical path milestones) can go a long way to enhancing teamwork.
Teams with stronger levels of teamwork surpass the results of those with high individual contributors that do not work as effectively together. In my experience, even if the high individual contributors are the best of the best as compared to medium contributors that work well as a team, the team of medium contributors will win that race. Appreciate the value of teams and consider implementing a few of these strategies to accelerate success. Bottom line results will follow.
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