Although working cross-functionally is a basic tenet in every organization we’ve ever seen, it remains elusive to many. Certainly the topic arises frequently no matter what product or service is offered as coordination is required to conduct business.
For example, we are working with a company to prepare for go-live, and the most challenging aspect lately has been to get every functional area to work in concert with each other within the order fulfillment process. Unfortunately, it requires more than simple coordination, although that alone would be a start in many organizations. In our case, as errors arise (which is a common occurrence as you work through go-live complications and education), the level of coordination must increase. In order to problem-solve across several functions, the level of coordination and communication must increase. As soon as we all get in the same room, the system miraculously starts working again. Obviously, no company has every employee sitting in the same room; therefore, cross-functional coordination is vital to success.
Simple communication and coordination techniques can go a long way. Listen. Ask clarifying questions. Overcommunicate. Typically, varying communication methods can be helpful. Not everyone absorbs the same way and so using different mediums can be helpful. Repeat back and confirm. Be open to suggestions. Think about the most effective communication for the other person; not for you. Start with these simple techniques and you’ll build a base. Then, advanced techniques will be required to go further. For example, aligning goals might be needed to achieve success.
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