Who cares about process disciplines? All executives say they care but few are willing to focus the efforts on instilling process disciplines. It seems like a less important topic than creating a new product, expanding into new markets or increasing margins; however, it is at the crux of success! No improvements can be made in inventory, service, efficiencies and the like without starting here.
When we see a client with excellent process disciplines, we typically see the following:
Clear understanding of roles and responsibilities
Clear understanding of the process steps and related system transactions that support the business.
Clear understanding of the timing, sequencing and interaction among process steps and functional departments.
We've seen some clients with books of process documentation yet very little success with process disciplines. Of course, having a documented process is a good idea; however, that alone will get you nowhere. Instead, think about and communicate the importance of process disciplines. Support the documentation of "what makes sense". And results will follow.
After 11 years of consulting and 15 years before that in organizational life, I can communicate with absolute certainty that those who emphasize process disciplines will be more successful in growing the business and increasing margins than those who don't. If you'd like to talk over how process disciplines could be strengthened in your business, contact us.
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