I interviewed David Rajakovich who discussed Digital Learning in Procurement and Supply Chain.
Can you first provide a brief background of yourself?
Yes. Thanks, Dustin, for having me. It's a pleasure to be on your blog. My name is David Rajakovich. I'm an American that helps to be living in the UK. I started off my career as a US Army air defense officer. I have experience working in manufacturing. I've worked for a number of years in a procurement consultancy and most recently and currently, I'm a managing partner at Procurement Academy, which now includes Supply Chain Academy.
What outcomes can be expected from digital learning and procurement in supply chain?
Really, digital learning is just a very efficient and cost effective way to improve to performance of procurement and supply chain teams. One hour of good, what we call, high impact e-learning is just as effective as an entire morning spent in the classroom, because you don't have to... The trainer doesn't have to think about examples and explain things. All of that is made very concise. And digital learning, obviously, has the advantage of not having to deal with all the travel and logistics and missed work time that's involved with classroom training.
Our training focuses, really, on showing people how to apply learning, rather than just providing high-sounding principles and things that people then are left confused about how do they go and actually apply it in their job. And that's one of the founding principles of how we build our content.
And training is directly linked to improved performance because, by the end of our programs, people have not only learned the right way to do things, but they've also actually applied it in their own context.
How do you demonstrate that students can apply what they've learned? Do you have any specific theory of learning that guides your work?
That's a great question. I'll take the first of first. So, how do they apply what they've learned, or how do we know that they've applied what they've learned, and that's easy, because they've actually done it in our learning programs. Learners are asked to apply their learning throughout our training programs in a number of different ways, becoming more specific to them as they go along in their training plan.
In terms of the second question, we make use of the 70-20-10 model, which has become the dominant model in corporate learning. And that means that 70% of learning is done on the job. 20% comes from conversations with managers and peers. And only 10% comes from formal learning. And our training programs engage learners in each part of that model.
Basically, each step in our learning program builds off the previous one, and they become more and more practical, what we call application based, until learners are actually asked to apply it in their own situations and produce outputs. We get line managers involved and even top managers, so we know that our training programs have an impact.
Do you have any good results or success you can share?
Absolutely. I mean, clients stick with us, so we must be doing something right. Also, we're continuously adding to what is the largest catalog in procurement and quickly becoming the largest in supply chain. So, there's always more to learn. Generally, clients are hungry to continue adding to their skills, and that is mostly even driven from the learners themselves.
In other cases, even though we're not a consultancy, clients establish the models that we present in our courses as their own ways of working. And finally, what I'd like to mention is there's Roche who's a long-time client, who won the Procurement Leaders' Learning and Development Award in 1015, probably the most prestigious award in corporate learning and development that there is in procurement.
So, we've seen quite a few good results in a number of different ways, Roche probably being the highlight. But all of our clients, I think, due to the fact that they continue coming back for more, and they continue giving us good feedback, so we know that we're on the right track.
Well, thanks, David, for sharing today.
Thank you, Dustin. It was a pleasure. And I'm sure we'll speak again soon.
About David Rajakovich
Managing Partner at Procurement Academy and Supply Chain Academy