I interviewed Mortadha Jouini who discussed Order Management Systems.







An order-management system is a software application that manages sales-order processing. It writes the application on the * (00:13—unclear). It typically manages processes that involve customer-created validation, pricing, promotions. It gives visibility in one location, involves generation, the history of sales of the customers, and it can be deployed as part of an enterprise versus planning because it’s integrated to the company’s inventory system, through the procurement and financial accounting system, and to the warehousing system. An OMS is an IT software applied on supply chain, and it combines the purchasing, the warehousing, and the RP levels.


About the inventory visibility, unless it’s connected to the shops, to the warehouses, so it’s real-time with the status of the inventory and it gives visibility to people who buy from the Internet, to people who work in the warehouses, and to shop holders. Practically, an OMS is middleware between front office whether it is in business, Internet sales, Sales points, call centers, mobile applications, and the warehousing and the providers’ level. It sends the status of the stock to the front office and receives responses from the front office. On the other side, it’s connected to the warehouse, to the shops, to the providers, to the central purchasing bodies, and the interactions will be mainly the stock status coming to the OMS from warehouses or sent to the users, the buyers or storekeepers. It will be receiving order preparations after any purchasing order is completed. Practically, An OMS it gives the possibility to have an overall and global visibility of the stock, to have a centralization of the orders, with a cross-* (2:52—unclear) order management added to the reliability of the information, which will guarantee an optimization of the supply chain.


How is an OMS executed?


To explain how it’s executed, I can talk about its architecture. Technically, it’s base  on SOA (Service Oriented Architecture), which means service-oriented architecture, which gives the possibility to have unique and central application for the Web, for the supply chain, and for the selling points.


Practically, buyers, they go to the shop or e-business, the Web site, for buying an item. Thanks to the OMS, they have visibility of the available stock, where they can take it from—the shop or to wait to be shipped to their address. The OMS permits, thanks to its algorithms, to have the most optimized path of sale.


Thanks for sharing your views on order-management systems today.


Available to promise. An OMS allows the calculation and referencing of the data availability of the stock of what the customer ordered at the same time of the order. It provides the buyer with the produce availability of the order time, taking into consideration the Treatment regimen of ordering products, depending on the configured rules of the purchase. For example, delivery method, The Split the command method, or the purchase deadline specified by the customer. It permits to have detailed delivery and payment history of transactions. It gives the people working in the shops the possibility to check the transaction search, the history of sales. It can help, also, the management of returns and exchanges and, of course, the order capture by providing customers with the options to purchase Items to be picked up at their local store.


With the new model of business, I believe that order-management systems will have a very big strategic potential, especially that it gives the possibility to save sales. For example, if you go to a Dolce & Gabbana shop to buy some clothes, trousers, you say, “Can I have this model?” If the guy working in the shop doesn’t have the model physically at that time, he can tell you you can order it, they can send it to your home, or he can send you to another shop for the simple reason that, thanks to the OMS, you have global visibility of the stock. And thanks to the available to promise, he can know when the produce can be available. In addition to this, I think the possibility to have the middleware centralizing all the information from warehousing people, transportation-management system people, and the people who sell, it can be very efficient for business.





About Mortadha Jouini



Mortadha Jouini

Supply Chain Consultant chez Capgemini

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