I interviewed Greg Heishman who discussed Lacktion.







It’s good to speak with you today, Greg, and today I’m looking forward to hearing your views on an interesting topic. You have a

term referred to as lacktion. The question is: What is lacktion and how do you keep it from sinking your supply chain system

start-up? Can you start by providing a brief background of yourself?


Yes, Dustin. It’s good to talk to you as well. I live in Kansas City, Missouri. I’ve been in the third-party logistics industry for 30 years now. I started out working as just a warehouse associate for a local third-party logistics company. I worked my way up through to lead, and then I was a supervisor of a 280,000 square-foot warehouse for Procter & Gamble. Then I went to another third-party logistics provider, and I was a director of operations for three facilities. I ran a facility for Lipton Tea, C&H Sugar. Initially, a lot of my third-party warehousing experience was in the food industry, so I’m very familiar with a lot of the requirements around that. Then I went to a company called Menlo Logistics, and I was a senior manager of the warehouse-management system-implementation team. I led implementations for many of the Fortune 100 companies throughout the world, including warehouse-management installations and also warehouse start-ups. I’ve done warehouses throughout the U.S., Canada, Mexico, Singapore, England, The Netherlands; a wide variety of different experiences in the third-party logistics and distribution industry.


Thanks. My first question is: Can you talk about what lacktion is?


Lacktion’s a term that I came up with from several years of doing start-ups. Basically, I took several words that I think are key to being used during warehouse-management system start-ups that end with the letters tion and just created the term lacktion. Basically, what it means is if you have the lack of some of the different terminologies, that’s how I came up with lacktion.


Why is this important?


I think it’s important because we can discuss some of the terms, but as you’re doing, you’re managing your project, doing a warehouse start-up, doing a system implementation, I think these terms that I called out are very key for successful start-ups and successful implementations.


And how is this carried out in practice?


It’s part of an overall project plan. Some of the terms—preparation is obviously a key term, so as you know what your project is, making sure that you yourself are prepared and your team that you’re managing or working with is prepared also.


And do you have any final recommendations?


I think from a preparation, obviously, you want to make sure that everybody on your team understands what their roles are. If they need assistance earlier and you find out that someone’s not prepared, then the more successful you’re going to be.


And thanks for sharing today, Greg.


You bet, Dustin; my pleasure.



About Greg Heishman



Greg Heishman


Project Manager at UTi Worldwide

LinkedIn Profile