I am considering the use of Business Performance Contracts between supply chain links as referenced in this white paper: http://www.ups-scs.com/solutions/white_papers/wp_supply_chain.pdf
Dell is the company referenced (see inset toward end of white paper). My problem is I can't find any other examples of this around the web.
Does anyone on here have any experience with this concept, or know of any other examples?
I think these are common with external suppliers. I think Service Level Agreements are also common with service providers (especially IT).
Internal Business Performance Contracts seems like a twist on those two concepts, and I'd like to learn more!