• Commerce 2.0 Communication

    Two way communications is an important building block within the framework of social shopping and it is also one of the most difficult and especially for large retailers.  Two way communications is a powerful met...
    Tom Brouillette
    last modified by Tom Brouillette
  • Avoiding Top Project Pitfalls

    Project results drive business performance! In my experience in working with countless companies ranging from small to multi-billion dollar ones, I’ve yet to run across one that wasn’t dependent on project...
    Lisa Anderson
    last modified by Lisa Anderson
  • Apple unveils Apple Watch; industry begins to react

      People who had ordered Apple Watches—smartwatches, also known as “connected watches” and “wearables”—a few weeks ago began to receive them today. This type of watch is the ...
    JimFulcher
    last modified by JimFulcher
  • How Risk Management and Supply Chain Management Intersect

    I interviewed John Schaefer who discussed How Risk Management and Supply Chain Management Intersect.             It’s great to speak with you today, John. I’m looking f...
    Dustin Mattison
    last modified by Dustin Mattison
  • How Do You Define Your Supply Chain Challenges?

    by Andrew Dunbar Google “Top 10 supply chain challenges” and you’ll find 44 million different opinions on the biggest issues our industry faces today. Many are filled with our favourite industry bu...
    Kinaxis Inc.
    created by Kinaxis Inc.
  • Customer Relationship Management (CRM)

    Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I’ve seen the importance of CRM double, at a minimum. The critical importance of customer service has ...
    Lisa Anderson
    last modified by Lisa Anderson
  • HK’s Evolving Role as Regional/Global Supply Chain Hub

    I interviewed Matthew Gollop who discussed HK’s Evolving Role as Regional/Global Supply Chain Hub.             It’s good to speak with you today, Mat. Are you in the Sh...
    Dustin Mattison
    created by Dustin Mattison
  • Tech-Based Economic Development

    I interviewed Dan Berglund who discussed Tech-Based Economic Development.             It’s good to speak with you today, Dan. I’m looking forward to discussing with you...
    Dustin Mattison
    created by Dustin Mattison
  • Trust-Ownership Model as a Framework for Creating Great Cultures

    I interviewed Niel Nickolaisen who discussed Trust-Ownership Model as a Framework for Creating Great Cultures.             It’s nice to speak with you today, Niel, and I̵...
    Dustin Mattison
    created by Dustin Mattison
  • Commerce 2.0 Engagement

    The word engagement is a powerful word that people tend to throw around a lot in discussions related to the retail market.  How to engage consumers to grow sales?  How to engage consumers to retain their sal...
    Tom Brouillette
    last modified by Tom Brouillette
  • Cherry Blossoms & The Value of Time

    I was in DC this week for a conference. My theme last week was on continuous learning, and I put that into practice this week. Walked away with several ideas. It just so happens to be “cherry season” in DC...
    Lisa Anderson
    last modified by Lisa Anderson
  • Gain a Strategic Focus on Quality IF Customers are Important

    Even the founder of lean principles, Toyota, can falter on quality; thus, anyone can lose their edge – yet it is cornerstone to business success. People and companies have more choices than ever before. If you w...
    Lisa Anderson
    last modified by Lisa Anderson
  • Proposed cybersecurity bill to push companies to share records with government agencies

    Congressional aides announced yesterday that the House of Representatives is expected to pass a cybersecurity bill today with support from both Republicans and Democrats. The bill, the National Cybersecurity Protectio...
    JimFulcher
    last modified by JimFulcher
  • The Functional Tree-Structure Concept and Tools Within the Health Care Industry

    I interviewed Reza Ziaee who discussed The Functional Tree-Structure Concept and Tools Within the Health Care Industry.             It’s great to speak with you today, Reza. ...
    Dustin Mattison
    last modified by Dustin Mattison
  • Why Having a Green Supply Chain Has Become a Necessity

    by Alexa Cheater In honor of Earth Day I thought I’d take the opportunity to outline in my humble opinion why having a green supply chain is no longer a nice-to-have – it’s a necessity. Gone are th...
    Kinaxis Inc.
    created by Kinaxis Inc.
  • Shifting From the Machine Paradigm to an Organic View of Organization as a Living Organization

    I interviewed Norman Wolfe who discussed Shifting From the Machine Paradigm to an Organic View of Organization as a Living Organization.             It’s great to speak with ...
    Dustin Mattison
    created by Dustin Mattison
  • Commerce 2.0 Consumer Engagement

    Consumers and third party services have developed a model to incorporate new mobile tools and services in their shopping practices.  This model, as a general rule, does not include the retailer, aside from the me...
    Tom Brouillette
    last modified by Tom Brouillette
  • Commerce 2.0 Relationships

    Consumers have been building virtual relationships for years while retailers have been building a virtual presence.  Consumers are now beginning the extend these virtual relationships utilizing mobile technology ...
    Tom Brouillette
    last modified by Tom Brouillette
  • Supply Chain Transformation — The Important Element of Information Strategy

    by Bob Ferrari The following guest blog commentary is contributed by Bob Ferrari, Founder and Executive Editor of the Supply Chain Matters blog and Managing Director of the Ferrari Consulting and Research Group LLC....
    Kinaxis Inc.
    created by Kinaxis Inc.
  • Commerce 2.0 Retailer Relationships

    Retailers relationships with their customers has changed over the last few years due mainly to the technology tools and services available to consumers.  The impact to the retail industry continues be impacted by...
    Tom Brouillette
    last modified by Tom Brouillette